If the park is closed due to government advice and we are not allowed to use the caravans you would be offered one of two things:
A : A full refund
B : A change of dates. ( any difference in price for a different date may incurr further costs)
All caravans are cleaned with virucidal products, all touch points are covered maiking it as safe as possible for guests, owners and cleaners.
If you are confirmed as testing Covid positive whist on holiday you must inform us and Haven stragight away.
Please make sure you abide by the current rules for the areas of your holidays such as rules of only one family to stay, how many can meet inside and out etc
Haven advice
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We'll ask you to enter your details via the NHS Track and Trace app. Simply download the NHS Track and Trace app onto your phone (if you don’t already have it) follow the set-up details and then use the app to scan yourself into our venues using the QR code provided. To ensure you’re best prepared for your holiday, we recommend downloading the app in advance so you’re ready to go as soon as you arrive!
If you do not have your phone with your or choose not to download the app, you will be asked to manually register which may delay your entry to the venue.
Apple users can download the app here. Android users can download the app here
We hope your guests have a great time while staying with us in your holiday home! |